Call centers provide various services and they are totally customizable to the needs of each industry and organization. If you are a web solution provider and want to outsource your customer care service, customer care call centers offer the following services:

• Customer care
• Complaint center
• Customer satisfaction
• Troubleshooting
• Order processing

If you are a multinational company selling electronic equipments online, your hired call center may provide you with following services:

• Online Order processing
• Live chat
• Customer care via web or phone
• Complaint center
• Troubleshooting

Thus, services offered by call centers greatly vary depending upon the type of industry and nature of business.

As there are different types of call centers, so they offer different types of services.
An inbound call center only receives calls from customers or clients, satisfies them, note their complaint and queries etc.

An outbound call center offers telemarketing services, relation to its clients and b2b related issues.

Conclusion:
Call centers offer various services that are customized as per the needs of a particular industry, organization and nature of business.