Call centers deals with receiving customer calls, answering them and making outgoing calls for telemarketing. There are various types of call centers which we discuss here.

• Inbound call centers
• Outbound call centers
• Web Enabled call centers
• Telemarketing call center
• Phone call center

Inbound call centers:
The inbound call centers are those that only receive the calls usually on toll free numbers from the customers. These call centers provide 24 hours service to all customers.
The primary goal of these call centers are to receive product orders, help customers, to find dealer location.

Outbound call centers:
Outbound call centers deals with telemarketing and product promotion. It requires technical experience and expertise to ensure the clients that you are the company that is best.

Web Enabled Call Centers:
Web enabled call centers are prevailing throughout the world rapidly. Web enabled call centers deal with online transaction and live chat.

Telemarketing Call centers:
These call centers deal with telemarketing and promotion of services. Their primary goal is to promote sales and customer satisfaction.

Phone call centers:
They are usually automated call centers that rout the calls and uses IVR technology. These call centers can be used for asking bank account balance, pin numbers, telephone numbers and other information. Computers replies pre recorded answers.